Terms and Conditions

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Terms and Conditions for Tanvi Naturals

Terms and Conditions

Last updated: December 05, 2024

Welcome to Tanvi Naturals! These Terms and Conditions govern your access to and use of our website, products, and services. By accessing or using our website, purchasing products, or availing of our services, you agree to be legally bound by these Terms and Conditions. If you do not agree, please discontinue your use of our services immediately.

1. General Information

2. Acceptance of Terms

  • By using this website or purchasing products, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.
  • Tanvi Naturals reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take immediate effect upon being posted on our website. It is your responsibility to review these Terms and Conditions periodically.

3. Eligibility

  • You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services or purchase products.
  • Tanvi Naturals reserves the right to refuse service, terminate accounts, or cancel orders if eligibility criteria are not met.

4. Use of the Website

Permitted Use:
You are permitted to access and use the website for lawful, personal, and non-commercial purposes.

Prohibited Activities:
You must not:

  • Use the website in violation of applicable laws or regulations.
  • Interfere with the website’s functionality, security features, or performance.
  • Upload malicious software, viruses, or harmful content.
  • Reproduce, modify, or distribute website content without prior written authorization from Tanvi Naturals.

5. Product Information and Usage

  • All products are for external use only unless explicitly stated otherwise. Conduct a patch test before use and discontinue if irritation occurs.
  • Product descriptions, ingredient lists, and images are accurate to the best of our knowledge. However, minor variations in product appearance (e.g., color, texture, packaging) may occur due to manufacturing or environmental factors.

6. Orders and Payments

Order Confirmation:
Placing an order signifies your intent to purchase. Tanvi Naturals reserves the right to accept or decline orders at its discretion.

Payment Methods:
Payments must be completed through secure payment gateways. Tanvi Naturals does not store customer payment details.

Pricing Errors:
In case of pricing errors on the website, Tanvi Naturals reserves the right to cancel the order and refund the amount paid.

Order Modifications or Cancellations:

  • Cancellations must be requested within 12 hours of order placement.
  • Orders that are already processed or shipped cannot be modified or canceled.

7. Shipping and Delivery

Shipping Timeline:
Orders are processed within 3-5 business days, subject to product availability. Delivery times depend on the location and courier services.

Shipping Charges:
Shipping costs are calculated during checkout and are non-refundable unless the return is due to company error.

Delivery Issues:
For non-receipt of orders within the estimated timeframe, contact sales@tanvinaturals.com.

International Orders:
Customs duties, taxes, or additional fees for international shipping are the responsibility of the customer.

8. Returns and Refunds

Refer to our Refund Policy for comprehensive details on eligibility and process. Key highlights include:

  • Returns must be unused, undamaged, and in their original packaging.
  • Customers are responsible for return shipping costs unless the issue is due to company error.

9. Privacy and Data Protection

We respect your privacy. Personal information collected through our website is managed as per our Privacy Policy. By using our website, you consent to the collection, processing, and use of your information as outlined in the policy.

10. Promotions and Discounts

  • Promotional codes and discounts are subject to terms such as expiration dates and minimum purchase requirements.
  • Discounts cannot be combined or applied to already discounted products unless explicitly stated.

11. Intellectual Property Rights

All intellectual property, including but not limited to text, logos, and images, belongs exclusively to Tanvi Naturals. Unauthorized use is prohibited and subject to legal action.

12. Limitation of Liability

Tanvi Naturals is not liable for:

  • Any indirect, incidental, or consequential damages arising from the misuse of our products.
  • Delays or non-delivery due to events beyond our control, such as natural disasters or courier disruptions.
  • Unauthorized access or misuse of your account due to negligence in safeguarding login credentials.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from their interpretation or execution will be exclusively subject to the jurisdiction of the courts in Guntur, Andhra Pradesh.

14. Severability

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Force Majeure

Tanvi Naturals is not liable for non-performance or delays due to unforeseeable events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or technical failures.

16. Customer Support

For queries or concerns, contact us via:

17. Updates to Terms

We reserve the right to amend these Terms and Conditions at any time. Significant updates will be communicated on our website. Continued use of our services constitutes your agreement to the revised terms.

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