Shipping Policy

Shipping Policy for Tanvi Naturals

Last updated: December 05, 2024

Processing Time: All orders are processed within 1-3 business days from the date of order. Orders placed on weekends or public holidays will be processed the next business day. Once your order has been dispatched, we will notify you via email or SMS.
Customer Information: The customer details provided during the checkout process, such as name, address, and contact information, will be used exclusively for processing and delivering orders. We take your privacy seriously and will not share your information with third parties, except for the necessary courier services required to complete the delivery.

Shipping Locations: We currently offer shipping across India. However, deliveries to remote or rural areas may experience delays. In cases where private couriers cannot reach certain locations, we will use India Post, which may result in a longer delivery time.
Delivery Address Accuracy: It is important to provide the correct and complete delivery address. Incomplete or incorrect addresses may result in delayed or failed delivery. Tanvi Naturals reserves the right to cancel orders or refuse delivery if the address is inaccessible.

Free Shipping for Orders Above ₹1500: We offer free shipping on all orders above ₹1500 within India. This is a temporary offer and may change in the future.

Estimated Delivery Timeline: Most orders will be delivered within 3-7 business days from the dispatch date, depending on the shipping location. Rural and remote areas may take a little longer due to courier service availability.
Tracking Information: Tanvi Naturals currently does not have an integrated tracking system on our website. However, once your order is dispatched, we will provide you with a courier tracking number upon request, which you can use to manually track the delivery status.

Delivery Delays: Occasionally, weather conditions, public holidays, or courier service delays may cause shipping delays. If your order has not arrived within the expected time frame, please contact us at sales@tanvinaturals.com for assistance.
Lost Shipments: Tanvi Naturals is not responsible for lost shipments that are not traceable or delivered due to incorrect addresses. We recommend using a trackable shipping service and retaining proof of postage for all returns.

Customer Responsibility: Customers are responsible for the return shipping costs unless:
- The return is due to an error on our part (such as receiving a wrong or defective product).
- The product is damaged during transit.
Company-Approved Returns: In case of defective or incorrect items, Tanvi Naturals will provide a prepaid return shipping label. We recommend using a trackable shipping service to avoid issues with lost shipments.

Refunds for Shipping Charges: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong product or a defective item).
Partial Refunds: If a product is returned in a less-than-perfect condition but still usable, a partial refund may be issued based on the condition of the product.

Shipping Charges Based on Order Value: The free shipping offer and charges mentioned above are subject to periodic review and updates. Any changes will be communicated on this page and during checkout.

Damaged Products: If you receive a damaged or defective product, please notify us within 24 hours of delivery by emailing sales@tanvinaturals.com. Kindly provide clear photographs of the damaged item and packaging to support your claim.
Return and Refund/Replacement Process: After verification, we will arrange for return shipping at no cost to you and offer a full refund or replacement, depending on your preference.

For any questions or concerns regarding shipping, please contact us:

Email: sales@tanvinaturals.com
Address:
Tanvi Naturals,
Venkateswara Grand Apts,
Koritepadu, Guntur, Andhra Pradesh,
India – 522007