Tanvi Naturals Shipping Policy

Last Updated: [01/01/2025]

1. Where Do We Ship?

🌍 Nationwide Coverage:

  • We deliver to all 28 Indian states and 8 union territories via trusted partners.

  • Exclusions: Temporary restrictions may apply to:

    • Conflict zones (e.g., certain Jammu & Kashmir areas)

    • Islands (Andaman/Nicobar, Lakshadweep) – delays possible

    • Remote military bases

🛑 International Orders: Currently unavailable. Subscribe to our newsletter for future updates!

2. Our Shipping Partners

We collaborate with India’s most reliable logistics providers to ensure safe delivery:

  • DTDC: Best for metro & tier-2 cities

  • Professional Couriers: Cost-effective rural reach

  • India Post: Services remote areas

🔍 Why multiple partners? To balance speed + affordability across locations.

3. Delivery Speed Explained

Standard Shipping (Free/Paid)

Order Value

Delivery Time

Cost

₹1,500+

5–7 days

FREE

Below ₹1,500

5–7 days

₹99

📌 What affects timelines?
✔️ Order processing (1-2 days)
✔️ Courier transit time
✔️ Local holidays/weather

Express Shipping (Priority Service)

  • Cost: ₹99 to ₹150 extra

  • Delivery: 2-3 working days

  • Best for: Gifts, urgent needs

  • Request via WhatsApp before ordering

  • Processing Time: Orders are processed within 1–2 business days.

  • Delivery Areas: We ship pan-India via Delhivery, India Post, or other reputed couriers.

  • Estimated Delivery: 3–7 business days for metro cities; 5–10 business days for non-metro regions.

  • Delays: While we aim to meet these timelines, Tanvi Naturals is not liable for delays due to acts of God, public holidays, courier disruptions, or incorrect addresses provided by the customer.

4. Behind the Scenes: Order Journey

  1. Order Confirmation: Instant email/SMS after payment

  2. Processing:

    • Quality check

    • Packaging with eco-friendly materials

  3. Dispatch: Tracking number shared

  4. Transit: Regular updates via SMS

  5. Delivery: Requires OTP/signature

📸 Pro Tip: Always record unboxing videos for damaged items!

5. Shipping Cost Breakdown

Free Shipping Perks

  • Automatic on cart value ≥₹1,500

  • Applies to all standard deliveries

When You Pay Shipping:

  • Small orders (<₹1,500): Flat ₹99

  • Express upgrade: ₹99 – ₹150

  • Rural surcharges: Rare; we’ll notify before charging

💡 How to save? Club orders to cross ₹1,500!

6. Special Scenarios

Address Changes

  • Contact us within 1 hour of ordering via WhatsApp.

  • Later changes may incur ₹99 rerouting fee.

Failed Deliveries

  • 3 attempts made

  • Returned orders: Refund minus shipping costs

Festive Periods

  • Add 2-3 extra days during Diwali/Christmas

7. Customer Responsibilities

To ensure smooth delivery:
✅ Provide complete address with PIN code
✅ Include landmark (e.g., “Near Apollo Pharmacy”)
✅ Keep phone switched on for courier calls

8. Need Real-Time Help?

For urgent shipping queries:
📱 Click to Chat: WhatsApp Support (10:30AM-5PM, Mon-Sat)
📧 Email: sales@tanvinaturals.com (24-hour response)

Our Guarantee:
“We dispatch 98% of orders within 24 hours – or we’ll update you proactively!”

Governing Law: This policy complies with:

  • Consumer Protection (E-commerce) Rules, 2020

  • Indian Post Office Act