Privacy Policy for Tanvi Naturals

Last Updated: [01/01/2025]

1. Introduction

Welcome to Tanvi Naturals (“we,” “us,” or “our”). We operate the website www.tanvinaturals.com from our registered address at 201, Venkateswara Grand Apartments, 1/5 Lane, Ramannapet, Koritepadu, Guntur, Andhra Pradesh, India – 522007.

At Tanvi Naturals, we deeply value your privacy. This Privacy Policy explains:

  • What personal data we collect.
  • How we use and protect your data.
  • Your rights regarding your data.
  • How to contact us for privacy concerns.

By using our website, you agree to this policy.

2. Information We Collect

We collect the following information to provide you with the best shopping experience:

Personal Information

  • Contact Details: Your name, email address, and phone number when you create an account, place an order, or contact us.
  • Shipping/Billing Information: Your complete address, PIN code, and landmark details to deliver your orders accurately.
  • Payment Information: When you make a purchase, your payment is processed securely through PhonePe. We do not store your credit/debit card details or bank account information.

Technical & Usage Data

  • Device & Browser Information: Such as your IP address, browser type, and operating system to optimize our website for your device.
  • Cookies & Tracking Tools: We use cookies (small text files stored on your device) and tools like Google Analytics, Facebook Pixel, and Google Tag Manager to understand how you use our site, improve performance, and show relevant ads.

Optional Information

  • Skin/Hair Concerns: If you choose to share details about your skin or hair type for personalized product recommendations.

3. How We Use Your Information

We use your data only for legitimate business purposes, including:

Order Processing & Customer Service

  • To process your orders, confirm payments, and arrange deliveries.
  • To contact you about your order (e.g., shipping updates, delays, or returns).
  • To respond to your questions or complaints via email, phone, or WhatsApp.

Marketing & Personalization

  • To send you promotional emails or SMS about new products, discounts, or special offers—only if you opt-in. You can unsubscribe anytime.
  • To recommend products tailored to your preferences (e.g., based on past purchases or skin/hair concerns).

Legal & Security Purposes

  • To generate invoices and comply with Indian tax and consumer protection laws.
  • To detect and prevent fraud, spam, or security breaches.

Website Improvement

  • To analyze website traffic (e.g., which pages are most visited) using Google Analytics.
  • To measure ad performance via Facebook Pixel and retarget potential customers.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we share it with trusted third parties only when necessary:

Service Providers

  • Payment Processing: PhonePe handles transactions securely.
  • Shipping Partners: Such as Delhivery or India Post—they receive your name, address, and phone number solely for delivery.
  • Marketing Platforms: Like Mailchimp (for emails) or WhatsApp Business (for order updates), if you’ve consented.

Legal Requirements

We may disclose data if required by Indian law (e.g., court orders, tax audits).

5. Data Security & Retention

How We Protect Your Data

  • SSL Encryption: Our website uses HTTPS to secure data transmission.
  • Secure Payments: PhonePe is PCI-DSS compliant (global security standard for payments).
  • Limited Access: Only authorized staff can access your data for order processing.

How Long We Keep Your Data

  • Active Customers: Data is stored as long as you use our services.
  • Inactive Accounts: Deleted after 1 year of inactivity.
  • Legal Records: Order history retained for 3 years (as per Indian tax laws).

6. Your Rights & Choices

You have control over your data:

  1. Access: Request a copy of your personal data by emailing sales@tanvinaturals.com.
  2. Correction: Update inaccuracies in your account details.
  3. Deletion: Ask us to delete your data (except where legally required).
  4. Opt-Out: Unsubscribe from marketing emails/SMS via the “Unsubscribe” link or by emailing us.

We respond to requests within 30 days.

7. Cookies & Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Needed for the website to function (e.g., keeping items in your cart).
  • Analytics Cookies: Track website traffic (Google Analytics).
  • Advertising Cookies: Used by Facebook Pixel to show relevant ads.

How to Manage Cookies

You can disable cookies in your browser settings, but some website features may not work.

8. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted here with the “Last Updated” date.

9. Contact Us

For privacy-related questions or requests, email:
📧 sales@tanvinaturals.com

Governing Law: This policy is governed by Indian law, and any disputes fall under the jurisdiction of courts in Guntur, Andhra Pradesh.