Tanvi Naturals Shipping Policy

Last Updated: [01/01/2025]

1. Where Do We Ship?

🌍 Nationwide Coverage:

We deliver to all 28 Indian states and 8 union territories via trusted partners.
Exclusions: Temporary restrictions may apply to:
- Conflict zones (e.g., certain Jammu & Kashmir areas)
- Islands (Andaman/Nicobar, Lakshadweep) – delays possible
- Remote military bases

🛑 International Orders: Currently unavailable. Subscribe to our newsletter for future updates!

2. Our Shipping Partners

We collaborate with India’s most reliable logistics providers to ensure safe delivery:

DTDC: Best for metro & tier-2 cities
Professional Couriers: Cost-effective rural reach
India Post: Services remote areas

🔍 Why multiple partners? To balance speed + affordability across locations.

3. Delivery Speed Explained

Standard Shipping (Free/Paid)

Order Value	Delivery Time	Cost
₹1,500+	5–7 days	FREE
Below ₹1,500	5–7 days	₹99

📌 What affects timelines?
✔️ Order processing (1-2 days)
✔️ Courier transit time
✔️ Local holidays/weather

Express Shipping (Priority Service)

Cost: ₹99 to ₹150 extra
Delivery: 2-3 working days
Best for: Gifts, urgent needs
Request via WhatsApp before ordering

Processing Time: Orders are processed within 1–2 business days.
Delivery Areas: We ship pan-India via Delhivery, India Post, or other reputed couriers.
Estimated Delivery: 3–7 business days for metro cities; 5–10 business days for non-metro regions.
Delays: While we aim to meet these timelines, Tanvi Naturals is not liable for delays due to acts of God, public holidays, courier disruptions, or incorrect addresses provided by the customer.

4. Behind the Scenes: Order Journey

Order Confirmation: Instant email/SMS after payment
Processing:
- Quality check
- Packaging with eco-friendly materials
Dispatch: Tracking number shared
Transit: Regular updates via SMS
Delivery: Requires OTP/signature

📸 Pro Tip: Always record unboxing videos for damaged items!

5. Shipping Cost Breakdown

Free Shipping Perks

Automatic on cart value ≥₹1,500
Applies to all standard deliveries

When You Pay Shipping:

Small orders (<₹1,500): Flat ₹99
Express upgrade: ₹99 – ₹150
Rural surcharges: Rare; we’ll notify before charging

💡 How to save? Club orders to cross ₹1,500!

6. Special Scenarios

Address Changes

Contact us within 1 hour of ordering via WhatsApp.
Later changes may incur ₹99 rerouting fee.

Failed Deliveries

3 attempts made
Returned orders: Refund minus shipping costs

Festive Periods

Add 2-3 extra days during Diwali/Christmas

7. Customer Responsibilities

To ensure smooth delivery:
✅ Provide complete address with PIN code
✅ Include landmark (e.g., “Near Apollo Pharmacy”)
✅ Keep phone switched on for courier calls