Tanvi Naturals – Return & Refund Policy

Last Updated: [01/01/2025]

1. Our Return Promise

We stand behind our products. If there’s an issue with your order, we’ll make it right.

What Can Be Returned

✅ Accepted Reasons (Within 15 Days):

• Received wrong item (different from what you ordered)
  
  
• Product is defective (e.g., broken seal, expired, malfunctioning)
  
  
• Damaged in transit (visible package damage must be reported within 48 hours of delivery)
  
  

❌ Not Accepted:

• Change of mind / Size preferences
  
  
• Products without original packaging
  
  
• Damage caused after delivery
  
  

2. How to Request a Return

Step 1: Contact Us Within 15 Days of Delivery:

• 📧 Email: sales@tanvinaturals.com
  
  
• 📱 WhatsApp: +91 888 69 00 369 (Fastest response)
  
  
• 🌐 Website Form: Contact Us Page
  
  

Step 2: Provide These Details:

• Your order number
  
  
• Clear photos/video showing:
  
  
  • The product defect/wrong item
    
    
  • Original packaging with shipping label
    
    
• Brief description of the issue
  
  

Step 3: Wait for Approval (Within 24-48 Hours)

• We’ll email you a Return Authorization Number if approved
  
  
• Do NOT ship items back without approval
  
  

3. Return Shipping Process

Who Pays for Returns?

• 
  For prepaid returns: We’ll email you a free shipping label
  
  
• For self-arranged returns: Use a trackable service (India Post/Private courier)
  
  

4. Refund Policy

Processing Timeline

• Refunds issued within 15 working days after we:
  
  
  1. Receive the returned item AND
     
     
  2. Verify the issue
     
     

Refund Methods

⚠️ Note: Refunds may take additional 2-3 days to reflect in your account depending on your bank.

5. Important Exceptions

Non-Returnable Situations

• Products damaged due to customer mishandling
  
  
• Items without original packaging/tags
  
  
• Perishable goods (if added later)
  
  

Transit Damage Claims

• For visible package damage:
  
  
  1. Refuse delivery at time of receipt OR
     
     
  2. Take unboxing video before signing (required for claims)
     
     

6. Customer Responsibilities

To ensure smooth processing:
✔️ Keep original packaging until return is approved
✔️ Pack items securely to prevent further damage
✔️ Include all freebies/gifts received with order

7. Need Help?

Preferred Contact:
📱 WhatsApp: +91 8886900369 (10:30AM-5PM, Mon-Sat)

Alternate Options:
📧 Email: sales@tanvinaturals.com
🌐 Contact Form: www.tanvinaturals.com/contact

Governing Law: This policy complies with the Indian Consumer Protection Act (2019). Any disputes subject to jurisdiction in Guntur, Andhra Pradesh.