Refund and Returns Policy

Refund Policy for Tanvi Naturals

Refund Policy

Last updated: December 05, 2024

At Tanvi Naturals, we are committed to ensuring a fair, transparent, and legally compliant refund process for our customers. Please read this Refund Policy carefully to understand your rights and obligations when requesting a refund or return. By purchasing from our website, you agree to adhere to the terms and conditions outlined below.

1. Eligibility for Refund

Refunds are available under the following conditions:

1. The product must be unused, undamaged, and in its original condition.
2. The product must be returned in its original packaging, including all tags, labels, seals, and accessories.
3. The product must show no signs of use, tampering, or alteration.

2. Refund Request Time Frame

• Refund requests must be submitted within 30 days from the date of delivery.
• Requests received after this period will not be eligible for refunds, except in cases where the delay is attributable to exceptional circumstances (to be assessed solely at our discretion).

3. Non-Refundable Items

Refunds are not available for the following:

1. Customized or personalized products created specifically for the customer.
2. Products purchased during sales, clearance events, or promotional offers.
3. Products that are returned without original packaging or missing essential components.

4. Return Shipping Costs

• The customer is responsible for all return shipping costs unless:
  1. The return is due to an error on our part, such as receiving the wrong or defective product.
  2. The product is confirmed as damaged during transit.
• For company-approved returns (e.g., defective or incorrect items), we will provide a prepaid return shipping label.
• We recommend using a trackable shipping service to avoid issues with lost shipments.

5. Refund Method and Processing Time

• If approved, return/exchange will be done within 10 days.
• Refund will credited within 7-10 business days to your bank account.
• Refund Bank Details
  All customer transactions and refunds will be processed through our official bank, Union Bank of India. Please ensure that all refund-related communications and payments correspond with this bank for accuracy and security.
• Approved refunds will be issued to the original payment method used at the time of purchase.
• Refund processing will be initiated within 7–10 business days after we receive and inspect the returned product.
• The exact time for the refund to reflect in your account depends on your payment provider’s policies.

6. Condition of Products for Refund

For a refund request to be approved, the returned product must meet the following conditions:

• It must be unused, undamaged, and in its original condition.
• It must include all accompanying items, such as tags, labels, manuals, and accessories.
• Products that show signs of use, tampering, or damage will not qualify for refunds.

7. Initiating a Refund Request

To request a refund, please contact us via email at sales@tanvinaturals.com with the following details:

• Order number
• Date of purchase
• Delivery address
• Reason for return (e.g., wrong product received, dissatisfaction, etc.)
• Attach any relevant documents or images to support your claim.
• Tanvi Naturals may request additional information or documentation based on the specific case.

Refunds or returns sent without prior approval and supporting documentation may be rejected.

8. Reporting Damaged or Defective Products

If a product is delivered in a damaged or defective state:

1. Notify us within 24 hours of receipt by sending an email to sales@tanvinaturals.com.
2. Include the following:
   • Clear photographs of the damaged or defective product, including its packaging.
   • Order details, such as the order number and delivery date.
3. Upon verification, Tanvi Naturals will:
   • Arrange for return shipping at no cost to you.
   • Provide a full refund or replacement, as per your preference.

9. Partial Refunds

Partial refunds may be granted in the following cases:

1. If the returned product is not in its original condition but has minor damage that does not affect resale value.
2. If the return request is made after the 30-day window but falls within a reasonable extension period (to be assessed solely at Tanvi Naturals’ discretion).

10. Responsibility for Lost Returns

• Tanvi Naturals is not responsible for return shipments that are lost in transit.
• Customers are strongly encouraged to use a trackable shipping service and retain proof of postage for all returns.

11. Grounds for Refusal of Refund Requests

Refund requests may be declined if:

1. The product is found to be used, tampered with, or intentionally damaged.
2. The return is initiated without prior approval or fails to meet the documentation requirements.
3. There is evidence of misrepresentation or fraudulent activity by the customer.

12. Disputes and Resolutions

Any disputes arising from this Refund Policy will be governed by the laws of India and adjudicated exclusively in the courts of Guntur, Andhra Pradesh.

Contact Information

For inquiries, concerns, or to initiate a refund request, contact us:
Email: sales@tanvinaturals.com
Website: http://www.tanvinaturals.com
Address:
Tanvi Naturals
Venkateswara Grand Apts,
Koritepadu,
Guntur, Andhra Pradesh, India – 522007